Shipping & Returns

RETURNS POLICY - 100% Satisfaction Guarantee!

We want you to be happy!
If you are really unhappy with the product you received,
or it's just not the right color or size for you, 
simply create a return request from your account. 

We do understand how difficult it can be to purchase makeup products and clothing online.

If you need to replace the item with a different color or size,
place a new order and we will refund you for the return as soon as we receive it.

HOW TO RETURN:

  1. Log in to your account
  2. Find the order under "Orders" in the My Account menu
  3. Click the Return Item(s) button.
  4. Select a reason and complete the process.
  5. You will receive an authorization email with instructions.
  6. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SAMPLES are not returnable.

  • Return items within 30 days of delivery for a full refund (minus shipping).
  • We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • Most of the time if our error, you will not need to return the item(s). 

WHEN WILL I RECEIVE MY REFUND?

You should expect to receive your refund within three weeks (most of the time sooner). 
This time period includes:

  • the transit time for us to receive your return from the shipper (5 to 10 business days),
  • the time it takes us to process your return once we receive it (3 to 5 business days),
  • the time it takes your bank to process our refund request (5 to 10 business days).

SHIPPING

  • We can ship to virtually any address in the world.
  • There are restrictions on some products and some products cannot be shipped to international destinations.
  • When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.
  • Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  • Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
  • To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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